Refund policy
At The Brand Rack, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or exchange under the following conditions.
Return & Exchange Window
Returns and exchanges are accepted within 30 days of the delivery date.
Eligibility
To qualify for a return or exchange, items must:
● Be unworn, unused, and unwashed.
● Have all original tags attached.
● Be in the original condition in which they were received.
● Be accompanied by the original order confirmation.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
● Final Sale items.
● Clearance or liquidation merchandise.
● Gift cards.
● Items that have been worn, altered, washed, or damaged after delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Original shipping charges are non-refundable.
Exchanges
If you need a different size or color, please contact us before returning the item. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with photos of the item and packaging so we can resolve the issue promptly.
Contact Information
The Brand Rack
5025 W Expressway 83, Suite 126
McAllen TX 78503
United States
Phone: (956) 739-0537
Email: Sales@thebrandrackstore.com
Website: https://thebrandrackstore.com
Before returning an item, please contact us at sales@thebrandrackstore.com for return instructions. Do not send a return without contacting us first.