Refund policy

The Brand Rack – Return & Exchange Policy

At The Brand Rack, all sales are carefully inspected before purchase. We offer exchanges only under the following conditions:

Exchange Period:

Customers have 5 days from the date of purchase or delivery to request an exchange.

Eligibility Requirements:

To qualify for an exchange, items must:

• Be unworn, unused, and unwashed
• Have original tags attached
• Be in the same condition as when sold

Non-Eligible Items:

• Items without tags
• Worn, altered, or damaged items
• Final sale / liquidation items (if specified)
• Wholesale purchases

Exchange Process:

• Exchanges are issued as store credit or item exchange only
• No cash refunds or original payment refunds will be provided

Important:

The Brand Rack reserves the right to deny any exchange that does not meet the conditions above.

By completing a purchase, you agree to this policy.

You can always contact us for any return question at thebrandrack@hotmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.