Shipping policy
Thank you for shopping with The Brand Rack. We are committed to processing and shipping your orders as quickly and reliably as possible.
Processing Time
• Orders are processed within 1–2 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Area
We currently ship within the United States.
Shipping Rates
• Standard shipping is $10.00.
• Free standard shipping is available on orders of $120.00 or more.
Estimated Delivery
Standard shipping typically takes 3–5 business days. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can monitor your shipment.
Shipping Address
Please verify that your shipping address is correct before placing your order. Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 5 days of delivery so we can assist you. Please retain the packaging and any relevant documentation or photographs that may be needed to investigate a damaged shipment.
Contact Us
If you have any questions regarding shipping, please contact us:
The Brand Rack
5025 W Expressway 83, Suite 126
McAllen, TX 78503
United States
Phone: (956) 739-0537
Email: sales@thebrandrackstore.com
Business Hours
Monday–Friday: 9:00 AM–5:00 PM CST
Saturday: 10:00 AM–3:00 PM CST
Sunday: Closed